Terms

As with all terms and conditions, these get rather technical and we are sorry if they sound formal. However, they are pretty standard and designed to enhance your e-shopping experience, and make it as easy and secure as possible.

The terms and conditions apply to the use of the joshualumleycontemporary.com website. By placing an order with us, you are agreeing to accept these Terms and Conditions.

If you have any queries relating to our terms and conditions, please contact us before placing an order.

Payment

We accept most major credit and debit cards.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Placing an order

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact accounts@joshualumleycontemporary.com, so that we may investigate and confirm that your order has been placed successfully.

Product description and conformity

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. All of our products are handmade, and rugs can vary in size by up to 2.5% in width or length from the size shown. Colours can also vary slightly from rug to rug. By placing via this website you confirm your understanding and acceptance of this.

Stock availability

We endeavour to keep our website fully up to date at all times. However orders for all products are subject to availability and we will inform you as soon as possible, after placing an order if, for any reason, the product you have ordered is not available or subject to any delay.

Delivery

Deliveries to mainland UK addresses are free of charge and we endeavour to make them within three working days (Monday to Friday) using our shipping partner, UPS.

We deliver to most national and international destinations. Deliveries to all international addresses will take longer, but we try to send all orders by the quickest route possible.

A flat rate of £30 per individual rug, for shipping to all EU and EFTA countries (Norway and Switzerland) applies for all rugs up to a maximum size of 12 m sq. Multiple orders for international shipments will be calculated on a case-by-case basis as will shipments to all non-EU/EFTA destinations. Please contact josh@joshualumleycontemporary.com for a quotation.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Cancelling an order

You are entitled to cancel your contract if you wish, providing you act within 14 working days of receipt of the goods.

Returns policy

We ask that you return products to us unused, in their original condition. You are entitled to a refund or replacement if returned products reach us within 28 days of receipt. If a replacement is requested but not available then we will issue a full refund. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit. You are responsible for the cost of shipping return goods to the following address:

Joshua Lumley Contemporary Ltd
Stone Barn
Egerton
Kent TN27 9AN

07900 901756

Joshua Lumley Contemporary Ltd do not give refunds on the following items:

items returned after 28 days
damaged items not notified by telephone to us within 14 days
bespoke made-to-measure products

Data protection

We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers. So we’d like to reassure you that any information you provide here will remain safe and secure. We will never pass your personal details on to third parties.

Applicable Law

We own, control and operate the website from our offices within England. Accordingly the laws of England and Wales govern claims relating to, and including the use of, the website and the materials contained therein. If you choose to access our website from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between Joshua Lumley Contemporary Ltd and you the laws of England and Wales will apply at all times.

Our address and all communications can be addressed to us at : –

Joshua Lumley Contemporary Ltd
Duke House
Church Hill
Harbledown
Canterbury
Kent CT2 9AF

Registered in England No. 9103510

Liability

Our performance of any part of a contract with you is subject to variation or cancellation and the grant of an extension of time from any cause arising from an act of God, war, strikes, lock-outs, flood, drought or other cause of any nature whatsoever beyond our control, or owing to inability and time to procure materials, labour or any articles at all and you agree to accept increased prices for the products due to any of the aforesaid reasons. In all circumstances time is not of the essence of the contract.